Shipping Policy 2022
How long does it take for an order to be received?
In general most items ship within 1-3 days. Some items take 4-5 days to ship out. This information will be included on your order acknowledgement email. Transit time varies from 2-5 days. How are items shipped? You can choose to have your gift shipped USPS or UPS at check out. We ship to all 50 states in the USA.
How is shipping calculated?
Shipping is broken down by dollar amount. We use calculated shipping depending on the weight and dimension of the box. Calculations also depend on the carrier that is chosen and if you chose ground, 2Day, or overnight shipping options. We pass along the very best rates to you!
Do you ship internationally?
Not at this time.
What is the return policy?
If you are not happy with your item for any reason, you can return it within 7 days. The shipping back of your item is your responsibility and the refund will be for the price paid for the item not the shipping. ALL RETURNS REQUIRE A RA NUMBER (RETURN AUTHORIZATION) You cannot send an item back without first contacting us to get an RA. Any order shipped back without an RA will not be refunded. An RA is the only way to identify your order Anything custom ordered (includes statuary) or monogrammed is not returnable All flash sales and all presales are not returnable and are always a final sale.
Can I call in my order?
Yes you can now call in your order to 1-901-756-9339 Mon- Friday 9:30-5:30 Central Standard Time.
Do I need to pay tax?
Only if you are in TN state, as we are in TN. If you are, the sales tax will be added to your purchase.
I haven’t gotten my order, what do I do?
If you have given your order a reasonable amount of processing and shipping time (6-9 days) please feel free to contact us via phone or email 1-901-756-9339 or email@example.com and we will be happy to update you and provide a tracking number for your order.
Can I make suggestions, offer feedback or make recommendations for certain products?
Absolutely! We love hearing from you and welcome your suggestions. Feel free to email us anytime with requests, suggestions or ideas. We are totally open to hearing what you have to say and welcome your feedback. Email us at firstname.lastname@example.org
Do you offer wholesale?
Yes we are thrilled to say that we are officially offering limited wholesale accounts. If you are a retailer please call 901-756-9339 to establish an account.
What happens if an item arrives damaged?
1. Be sure to keep the original packaging.
2. Always contact by phone 901-756-9339 or email email@example.com
3. There is a seven day window to claim a damaged item.
4. If the item is available for replacement we will give you a prompt replacement or refund.
What happens if I have not received my order?
If you have not received your order in 10-14 days please do give us a call at 901-756-9339 so we can track and locate your package.